1. Delivery Timings:

For all same-day orders, orders that were created by 1600hrs of that same day. All orders made post 1600hrs once will be delivered latest by the subsequent day or as requested by the customer. We will try to confirm every order over phone for genuineness and delivery timings.

Our standard delivery timings are between 0900 to 2100. Customers will request specific delivery timings within the Special Directions section of payment type, and we will strive  to honour the request. However, we cannot commit 100% accuracy due to the complexity of operations involved.

Confirmed delivery timings, if not met due to special circumstances like extreme atmospheric conditions, riots, strikes, elections, bandhs, high rush days like Valentines Day, Mothers Day, Rakhi, New Year Eve, etc., order cancellation clause would not be applicable in such circumstances. However we will strive to have confirmation intimation for such conditions.

For Valentine’s Day orders placed one day prior, time of delivery is between 2200 of the day of order and 0100 of the next day.

  1. Discounts:

The www.prettyliza.com team determines all the discounts, and none of the Discounts and offers can be clubbed with a concurrent offer.

  1. Address Change:

Any changes to the recipient address, after an order is confirmed may attract “Order Modification Charges” and may also alter delivery timings. These will be treated as fresh orders.

  1. Order Change:

Any changes to the order would be allowed if requested before 48hrs of the particular delivery.

5. Payment Terms:

You agree to pay the price applicable and displayed for the product or service on our website at the time you submit your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Giftwiz Agrotech Pvt Ltd’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Giftwiz Agrotech Pvt Ltd.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

“Convenience Charge” has been levied by the company for the facilitation of choosing a product/s and book for delivery, anywhere in India, without visiting our physical store. This covers the company’s Internet and system handling costs.

Such Convenience charges are correlated to the Order value.

6. Payment Details:

Order delivery is totally subjected to the payment credited in Giftwiz Agrotech Pvt Ltd’s a/c. unless payment is received by us, the order will not be processed. Giftwiz Agrotech Pvt Ltd accepts payment via Visa, Master Card, RazorPay and other authorised payment gateways.

You acknowledge that while making transactions on the website, you are not using any Credit or Debit card, fraudulently and you are duly authorised to use such card. You agree to provide accurate and correct information on your card for such a transaction. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively yours. Giftwiz Agrotech Pvt Ltd doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.

Credit Card: All Domestic and International cards are accepted.

7. Delivery Product:

The flower arrangements can’t be  precise replicas of those shown on web site owing to complexity of the product and its natural manifestations. Sometimes quality (freshness, availability) may determine the substitution of same value of flowers. www.prettyliza.com will take all measures to inform the consumers of these changes much prior to preparation of the product.

8. Broken deliveries:

We will cater to any reports of broken products/ flowers on an equivalent day of delivery solely, i.e., within 24 hours of delivery. The matter report should be supported with substantial proof of the injury created to the merchandise.

9. Rules for delivery:

a) Delivery is created as per the delivery directions. e.g., suppose delivery directions state that the merchandise should be delivered solely to the recipient. In that case, it’ll not be to anyone else and shall be thought-about delivered if the recipient isn’t obtainable. If the recipient does not settle for the delivery, we tend to contemplate the order to be delivered.

b) www.prettyliza.com can try delivery of your gifts on just one occasion. If the delivery isn’t responsive throughout the try, the client shall still be charged for the order and no redelivery will be allowed. We are going to contemplate the order invalid and non-refundable within the below cases:

  • Wrong shipping/delivery address
  • Recipient not reachable.
  • Premises
  • Wrong landlines / Mobile range or Extension range which can render us unable to succeed in the recipient for the delivery.
  • Recipient refusing to accept the delivery.
  • Delivered the merchandise at the Gate/ Reception/ Neighbour.

10. Substitution Policy:

Occasionally, substitutions of flowers or containers are necessary because of temporary, regional accessibility problems or freshness or availability . Our practiced florists can ensure that your arrangement’s fashion, theme, and combination are preserved and can decide to  substitute things of equal or higher worth. We, however, reserve the rights to substitute the flowers (Including such color) / different products with equal or higher price just in case of no accessibility of the specified product. We will try our best to take confirmations in such cases.

11. Rules for Duplicate Orders:

Duplicate orders will be refunded if reported within 24 hrs.

12. Managing dishonest Customers:

Suppose we discover any dishonest behaviour from any consumer regarding wrong address, unethical message, odd delivery timings, or other reasons. In that case, we tend to hold the facility to reject that order or ban that client while not being answerable to anyone. We will also report such cases to legal authorities.

13. prettyliza.com might amend its Terms & Conditions from time to time. These terms shall be ruled by and created by the laws of Bharat while not relevant conflict of laws principles. Disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the court of Mumbai.

14. These Terms and Conditions, along with www.prettyliza.com cancellation and refund policy, Privacy Policy, Disclaimer, and alternative rules and policies denote on the positioning, that is herewith incorporated as if set forth totally in these Terms and Conditions, represent the whole agreement between you and www.prettyliza.com regarding your use of and material obtainable on the positioning. They follow all previous or contemporaneous communications and proposals between you and www.prettyliza.comwith relevance to this website. Any rights not expressly granted in these Terms and Conditions square measure reserved.

15. prettyliza.com objective is to supply the simplest service and quality merchandise, we are committed to the same.

16. Miscellaneous:

The products, services and the site being offered by Giftwiz Agrotech Pvt Ltd hereto are subject to laws of the republic of India. If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the party’s intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Giftwiz Agrotech Pvt Ltd may offer special promotional offers which may or may not apply to your Giftwiz Agrotech Pvt Ltd account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by Giftwiz Agrotech Pvt Ltd. This t&c and the relationship between you and Giftwiz Agrotech Pvt Ltd will be governed by the laws as applicable in India. Any dispute(s) arising out of this t&c will be handled in the competent courts of Mumbai, India. The failure of Giftwiz Agrotech Pvt Ltd to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Giftwiz Agrotech Pvt Ltd does not guarantee it will take action against all breaches of this t&c. Except as otherwise, expressly provided in this t&c, there shall be no third-party beneficiaries to this t&c. This t&c constitutes the entire agreement between you and Giftwiz Agrotech Pvt Ltd and governs your use of the site, superseding any prior agreements between you and Giftwiz Agrotech Pvt Ltd with respect to the site.

If you have any queries about our Terms & Conditions, please email us at : care@prettyliza.com